Management Services

We are small, family run, full service Management Company.
Homeowners are generally thousands of miles away from their villa and they need to be able to relax knowing that their investment or dream is in good hands.
That is where we come in as we have built our business on Trust and Respect and will gladly give references if requested.

Our services includes the following:

• COMMUNICATION.
  To us this is a very important part of our business. Most of the correspondence is done by email and we answer all emails promptly, even if it is just to tell you we have received your email and will get back to you when we have an answer. We also keep you updated on any happenings at your villa that you should be aware of.
• Utility bill payment, if requested
  
• Handle Sales/Tourist tax payments, if requested
  
• Apply for all licences and permits you need and ensure they are renewed when necessary
  
• 24 hour emergency answering service.
  
• Respond to guest problems or questions as promptly as possible
  
• Provide a helpful information manual in the villa
  
• Check the villa after a guest departs and arrange for it to be properly cleaned for the next guest
  
• Make regular visits to the villa even if empty
  
• ONLINE ACCESS
  Enter your bookings and view your calendar, statements etc, as well as get reports online at any time in your own homeowners area.
  
• VISA and MASTERCARD
  You can process your guests Mastercard or Visa credit card payments or security deposits (US$ only) with our online system.
  

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Escrow
To cover the costs we will incur during the month it is necessary that an amount of $1500.00 is placed in our escrow account by the homeowner and replenished each month. At the end of each month you will receive a statement detailing all our expenses and all income received from you or on your behalf.

So for example if we spend $1200 and have received $600 your escrow will be down to $900 so you will need to send us $600 to bring the escrow account up to $1500.

If you pay your own bills then the escrow will be $1000 instead of $1500

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Limited Power of attorney
To provide some of these services it is necessary for us to have a Limited Power of Attorney document signed by the homeowner.

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Necessary Monthly Services

• Pool cleaning/chemical balancing.
• Grass cutting, edging, weeding and borders.
• Internal/external perimeter pest control.

We use professional companies that we have developed a good relationship with and trust their service and reliability.

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Chargeable Services

Examples of chargeable services:

• General maintenance
• House cleaning
• Power washing
• Carpet cleaning

To ensure the required standard of the property, we will arrange for all general repairs to be carried out up to a sum of $200 without referral to the owner. For items in excess of $200.00 a request for approval will be made to the owner except in an emergency situation.

However where possible we always like to keep the homeowner up to date and will advise before hand if we feel that something should be done, that will be costly but is not an emergency. For example – steam cleaning the carpets.

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General Maintenance
We take care of the general upkeep of the property and can easily handle most repairs that are necessary. We will charge the cost of any materials used plus the time taken to do the repair. We ensure there is a supply of various bulbs on the property so your guest can replace burned out bulbs. Some lights may need access by ladder so we have to go and will charge accordingly.

Any major problem, such as the air conditioner going down, we will first look at it ourselves to make sure it is not a simple fix like resetting a breaker or something. If we cannot fix it we call in our technician or get in touch with the manufacturer/builder if a warranty is involved.

We work closely with a few professionals who we deem to be honest, reliable and competitive in price.

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House Cleaning.
The price of the clean depends on the number of bedrooms and the attributes of the villa.
After every guest leaves the property is cleaned in preparation for the next.

The standard clean includes:

• Washing of all towels and bedding.
• Dirty dishes washed.
• Vacuuming of every room and washing of every floor.
• Bathrooms, showers, toilets and sinks all fully cleaned.
• Fridge, stove top and dishwasher fully cleaned.
• All counter tops and table tops cleaned.
• Beds all remade and towels, soaps and a toilet roll placed in all bathrooms.
• The cleaners usually do special displays with the towels.

They do not move furniture to clean behind it, wash walls or windows, dust shelves or clean cupboards or dust lamp fittings and decorations etc.

For an additional price you can have more services such as:

• The oven interior cleaned.
• Paper towels placed in the kitchen.
• Games room cleaned.
• and more.

Contact us and tell us what you would like and we will get a quote for you.

We are very pleased with the cleaning company we use. They are very professional and conscientious. They always try to keep the same cleaner to do a particular villa so that they get to know the property. They will report any damages or problems with the property that they may find after a guest has left, such as carpet stains etc. We also inspect the villa and then report any problems to you so you have an opportunity to approach the guest and deduct any costs from their security deposit.

We recommend that the villa has a full Spring Clean at least once a year and can organize this for you with the cleaning company. This is a full and complete clean of the villa and a list of what this entails would be provided to you.

• Power Washing
  This entails the power washing of Pool decks, villa porch/entrances and garage doors etc, that have become overly dirty and detract from the standard of the villa.
• Carpet Cleaning
  Unfortunately carpets take a beating and become stained and dirty and need to be steam cleaned.
  We have the machinery to do this

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Licence’s
There are several licence’s you will need.

• Occupational Licence
  A County licence that allows you to conduct a business here.
  • Osceola $30.00/year (as of to date)
  • Polk $55.00/year (as of to date)
  • Lake comes under our licence (as of to date)
• Tourist Tax Licence
  A County licence that registers you for paying sales tax. $5.00/year
• Hotel/Motel Licence
  A State licence that verifies your residence is suitable for short term rentals. There is a $50.00, once only, inspection charge and the licence itself costs $170.00/year. This is the same for all counties.

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Credit Card Services
You can use a credit services for owner bookings. We can accept MasterCard and Visa payments. We charge a management fee of 3.5% which covers the cost of providing this service. Any monies we receive on your behalf is credited to your statement. Note- we only process payments in US $.

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Reservations
We make no promises with regards reservation bookings. We deal with a few tour operators who place decent bookings with us and we have direct enquiries from referrals which are building up. We are also in the process of establishing our own website aimed at promoting bookings. We charge 10% commission on reservations we place in your home.

We would be happy to answer any questions you may have.
You can contact us directly on 407 931 2291
or
e-mail me at trevor@trelisvacationhomes.com